Thank you for shopping with Buy Sprout Hub. If you are not completely happy with your purchase, we are here to help. This policy explains how returns, exchanges and refunds work.
14-day returns
You may return most items within 14 days of the delivery date. To be eligible, items must be unused, in the same condition you received them and in their original packaging.
Items that cannot be returned
- Gift cards and digital eGift cards
- Downloaded or activated software and digital subscriptions
- Opened supplements, food and beverages
- Personal care and hair removal products that have been unsealed, for health and hygiene reasons
- Personalized or custom-made items
- Items marked as final sale
How to start a return
Email support@buysprouthub.com or call +1 970-555-0148 with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first.
Return address: Buy Sprout Hub Returns, 1420 Pearl Meadow Ave, Fort Collins, CO 80521, USA
Unless the item arrived damaged, defective or incorrect, you are responsible for return shipping costs. We recommend a trackable, insured shipping service, because we cannot be responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 14 days of receiving the item. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective or wrong items
If something arrives damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo. We will arrange a replacement or full refund, including shipping.
Order cancellations
You can cancel an order at no cost before it ships. Once an order has shipped, the return process above applies.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of your return. Otherwise, the refund goes to the original purchaser.
Contact us
Questions about returns or refunds? We are happy to help:
- By email: support@buysprouthub.com
- By phone: +1 970-555-0148
- By mail: Buy Sprout Hub, 1420 Pearl Meadow Ave, Fort Collins, CO 80521, USA
- Online: our contact page